Returns & Warranty

We want you to be happy with your purchase. This policy covers devices bought from our online shop. Installed automation work is covered by the terms in your quote and the warranty section below.

1. Change-of-mind returns

You may return an unused device in its original, unopened packaging within 3 days of delivery for a refund or exchange. The item must be in resalable condition with all accessories. Return delivery costs are the customer’s, unless the item was faulty or sent in error.

2. Items we can't accept back

For safety and security reasons we cannot accept change-of-mind returns of:

• smart locks once the security packaging is opened;
• items that have been installed, fitted or configured;
• custom or special-order items;
• any device damaged by misuse.

This does not affect your rights if an item is faulty.

3. Faulty or wrong items

If a device arrives faulty, damaged or not what you ordered, tell us within 48 hours of delivery with your order reference and a photo if possible. We will repair, replace or refund it at no cost to you, including any return delivery

4. Warranty

Devices carry the manufacturer’s warranty where applicable (typically 12 months, varies by product). Our installation workmanship is warranted for 2weeks period. Warranty covers manufacturing and installation defects; it does not cover damage from misuse, unauthorised changes, power surges beyond the device’s rated tolerance, water damage, or normal wear. Keep your order reference as proof of purchase.

5. How to start a return or claim

Contact us on WhatsApp (+2348109090600) or by email (gidasmarttechnology@gmail.com) with your order reference. We’ll guide you through the next steps.

6. Refunds

Approved refunds are made to your original payment method within 5–10 business days of us receiving and checking the returned item.

7. Installations

For automation projects, if something isn’t working as agreed, contact us and we’ll put it right under your installation warranty. Because installed systems are tailored to your home, they are not subject to change-of-mind returns once fitted.

8. Contact

WhatsApp +2348109090600, gidasmarttechnology@gmail.com, +234 810 909 0600.